FAQ - About our prints
About Us
Museum Art Buyer is the leading online canvas art publisher offering archival canvas Giclée prints to customers worldwide. Our products are of the highest possible quality and are classed as a grade A+ product. All our canvases are manufactured inhouse in our state of the art facility in Ireland and the UK. We then ship worldwide directly to you the customer.
What is a Giclée print
A giclée print is a high resolution digitally printed image. This printing process is archival and surpasses all previous forms of printing. Each giclée is printed on archival canvas with archival inks and finished with a protective laminate that produces stunning colour and clarity.
Has my print a protective finish?
Yes. Unlike other providers all our prints are finished with a protective laminate. This protects the print against fading and wear and tear.
Is there a charge for this protective coating?
We prefer not to charge for our lamination as it is imperative to protect your print from the elements. It also gives the print a stunning looking finish. At present we currently offer this at a no-charge option.
How about your frames - how are they different?
All our frames are bespoke hand finished frames. Each picture frame is milled in our workshops and hand painted to your requirements. The frames we offer are generally not available online or through retail framers. Quite simply we offer the best quality framing available online. We know of no other company offering this unique service at our prices.
Where do you sell to?
We service and sell our products worldwide. Our biggest markets being the UK and the USA.
Our prices
How we price our prints
As a trade supplier you will benefit from a wholesale price on all the products we offer. Rolled prints start from as little as £19 - €22 - $30 and most clients can expect to see a saving in excess of 50% with our product.
How do our prices fair against other competitors?
We offer very competitive rates for all our products. You wont find a better price similar product anywhere on the internet.
What is you price guarantee?
We offer a fantastic price & product guarantee. If you can find any other product of equal quality we will beat that price guaranteed. Being a trade supplier you benefit from wholesale prices and quicker lead times. Quality is also better as all our art goes through a 5 step quality control check before dispatch.
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Payments and processing
What methods of payment do you take?
We accept all major credit and debit cards.
Is your site secure?
Yes our site is completely secure and uses a 256 bit SSL Encryption. All orders are processed by sage pay a world leading gateway provider.
Can I view my orders online?
Yes, by registering your details or simply placing an ordering online you can log in at any time to see your past and current orders.
Gift Cards
What kind of gift cards do you offer?
We offer prepaid virtual and posted gift cards. When you place an order for a gift card you will be given the option to load the voucher with any amount of funds and use this to purchase any of our products online.
How will I receive my gift card?
You have two choices to purchase your gift card as a virtual or posted card. Posted gift cards are similar to credit cards, each with a unique serial number. You will receive your gift card with detailed instructions on how to use it with your card. Virtual cards are a PDF copy of the card that is emailed to you. This option is free and does not having any delivery time restraints or shipping costs.
How do I use my gift card?
Using a gift card is simple. On the back of the card you will see a serial number. Just input the serial voucher number in the gift card coupon field in the checkout page and it will credit towards the purchase.
Production & Dispatch
When can I expect my order to produced and delivered?
We offer the fastest service for this exclusive product. On average an rolled print order can be completed and delivered within a matter of days. Framed prints can take a bit longer because of the finishing process and custom framing on average we ship within 7 working days. You will be kept updated via e-mail on the status of your order at all stages of production and dispatch.
How is my order shipped?
All our frames are shipped in a protective art box and shipped through Fed Ex. When your order is dispatched you will receive a full tracking number and notification via e-mail.
What does my print come with?
All our framed prints come ready to hang with strings attached. In the case of an unframed print this is shipped rolled in a tube to which you can then frame at your discretion.
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